Salesforce Administrator

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RedLine Resources Published: May 15, 2017
Job Type
Category

Description

·         Provide ongoing training and support to teams on CRM/BI application(s) best practices and define expectations regarding tool usage. Provide recommendations for improving use of the CRM/BI tools based on industry and technology developments.

·         Provide administration of CRM system, including the following tasks: set-up new users, create advanced queries & application logic, create reports, and user interface changes using available CRM tools, coordinate implementation of ongoing system enhancements being developed with MIS/CRM vendors.

·         Maintain quality of data in CRM system by directly cleaning data and coordinating with both data users and MIS. Develop a deep understanding of the data, database, and inter-dependencies. Serve as a primary department contact for the data within the CRM application as well as the integration of data providers and their interfaces.

·         Development of shared custom reporting templates to be used by various teams

·         Assist with Custom executive-level reports

Qualifications:

·         Bachelor’s degree is required.

·         2-5 years of experience as a Business Analyst

·         Asset Management experience preferred

·         2+ years’ experience with maintaining Salesforce.com CRM or similar contact management systems.

·         Technical experience with Salesforce.com ecosystem

·         Experience providing CRM system user support, training and administration.

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